Returns & Exchanges

At Gilbert Rugby, we want to ensure you are fully satisfied with your gear; if any item doesn't meet your expectations, you can return it within 30 days of delivery in its original, unused condition. Our goal is to get you back on the pitch with the right equipment as quickly as possible.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the rugby gear you wish to send back.

2

Package Your Gear

Place the items in their original packaging, ensuring all tags remain attached and the product is securely protected for transit.

3

Ship the Package

Print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse team inspects your returned items, we will process your refund or exchange within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing