Frequently Asked Questions

Everything you need to know about your Gilbert Rugby gear.

How do I choose the right rugby ball size?

Rugby balls come in various sizes based on age: Size 3 is for kids aged 7-9, Size 4 is for ages 10-14, and Size 5 is the standard size for players aged 15 and above.

What is your shipping policy for international orders?

We ship our rugby equipment worldwide. Delivery times vary by location, typically taking 3-5 business days for domestic orders and 7-14 business days for international shipping.

How should I care for my Gilbert rugby boots?

After each match, remove excess mud with a soft brush and wipe with a damp cloth. Always air dry them naturally away from direct heat sources to prevent the leather from cracking.

Can I return a customized team jersey?

Items that have been personalized with custom names, numbers, or club crests cannot be returned unless there is a manufacturing defect.

Do you offer bulk discounts for rugby clubs?

Yes, we provide special pricing for schools and clubs purchasing in bulk. Please contact our sales team through the 'Club Enquiries' page for a custom quote.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.